One of the co-authors of EU passenger rights legislation says the failure to provide refunds for canceled airline tickets amid the COVID-19 pandemic is "completely unacceptable".
Former deputy Mark Watts is the coordinator of UK Transport in Europe. He helped draft legislation requiring airlines to offer refunds within seven days.
"I am very concerned because this is an attempt to make passengers pay for the ransom," Watts told Euronews Tonight.
"It is completely unacceptable. This is the passenger money they put on a ticket for a flight that did not take place.
"They are entitled to their money back, there should be no discussion.
"It is clear that action needs to be taken to save airlines and I think EU member states need to step up action and intervene directly, and they should be bold and courageous enough to do that, but they must not make citizens give up their efforts ". learned savings to rescue airlines, ”he said.
Watch the interview with Mark Watts in the video player above.